![]() ![]() Web portal connection issues : attempt alternate connection methods Please contact our support staff to request a change in your server location.Ĭ. You may have purchased a server in the wrong region (i.e., you are in Europe but selected "North America" as your location during checkout). Make sure there are no other computers on your network that are downloading large files or streaming video/music when you are using MacinCloudģ. If you purchased fast Internet service but the speed test shows abnormal low connection speed scan your computer for viruses and try the speed test on another deviceĢ. It is recommended that your Upload Speed should be greater than 100Kbps and that your ping should be less than 150ms for reasonable performance with MacinCloud servers. Include a screenshot of the test result in your support ticket. Enter a the closest Speedtest server location listed below in the ‘Search’ box and click the "Go" button to test your connection. You can gauge your local computer's network bandwidth speed (upload and download) as well as the latency between your computer and our server (ping) by visiting the 3rd-party website and clicking "Change Server". Slow connection speed or slow performance : check your network speed Note that the login window uses the US-QWERTY keyboard layout by default: If you are using a different keyboard layout, be mindful to enter your username and password correctlyī. Please confirm that "Caps Lock" is not turned on If you have not received this email check your spam folder.ĭo not enter your email or web portal credentials to access your Mac server Unable to login ("Login attempt failed"): ensure your credentials are being entered correctlyĮnsure that you are entering the username and password credentials provided in the “New MacinCloud Account” email. Note: If you use a Samsung phone, this guide may help you.Solution home Support Connection & Access Troubleshooting connection issues with your MacinCloud serverĪ. You can find a more in-depth guide on the Don't Kill My App website, by selecting your phone manufacturer. ![]() In most cases, this will be something like, Do not optimize. For best results, select the least restrictive setting. You should see a few options to either disable or enable battery optimization. Find the list item that pertains to Battery Optimization or Memory Management. Select the (i) Icon, which will take you to the App's Android Settings. Find the BlueBubble's App, then tap and hold on it to bring up the menu. This is what you will need to do for BlueBubbles. On most devices, the manufacturer will provide a way to disable battery optimization (memory management) on certain apps. As a result, the BlueBubble's background process has a chance of being killed, and you will not receive notifications. More specifically, the OS employs algorithms to detect which apps are using background memory, and killing them, or just preventing them from starting. You can view the full list of phone manufacturers and their respective "Don't Kill My App" Benchmarks, here. Often times, this is due to your phone manufacturer's OS-specific memory management strategies. You'll miss out on the newer iMessage features, but there's usually 2009 Mac Minis on Ebay for $50-$100 that can be patched to run High Sierra, which works just fine for BlueBubbles. Need to save some cash? Go for any OS X machine. In general, macOS Ventura is the recommended / best version of macOS for BlueBubbles. Still unsure which version is right for you? Here's a short summary: Receiving Digital Touch & Handwritten Messages Renaming, Adding / Removing Participants, & Leaving Group Chats Sending Tapbacks, Effects, Subjects, and Mentions You can find more details about how to use the Private API here. The following table details compatibility for the Private API features. † - Replies will show as a regular message on macOS 10.x devices, instead of showing with the replies UI. Receiving Tapbacks, Stickers, and Mentions See the following compatibility table for what features are and aren't supported on the various macOS devices and versions: BlueBubbles Features ![]()
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